Your team for local operations.
We handle agreed enquiries, follow up on responses, update your CRM and coordinate local matters. Your team can see what has been resolved.
Ongoing support for the Polish market without building a full back office from day one.
We need a team to keep customer support in Poland on track.
We agree which matters we handle independently and which we pass to your team. Each has a status, owner and response deadline.
We receive the enquiry
We answer the call or message and record the context in an agreed tool.
We move it forward
We respond, gather missing information or refer the matter to the right person.
We close the loop
We keep to deadlines, update the customer and record the status in your CRM.
A visible case history, clear exceptions for your decision and regular reporting on completed work.
We take responsibility for the agreed processes.
- Phone and email enquiries from Polish customers
- Responses and routing enquiries
- Customer and partner follow-up
- Updating CRM records and data
- Supplier contact and orders
- Reporting and quality control
From taking over a process to day-to-day work.
We define cases, responsibilities and escalation procedures.
We set up channels, tools and the team.
We provide daily support and quality control.
We report statuses, exceptions and areas for improvement.
Every case has a status and a next step.
- A record of handled cases
- Up-to-date CRM data
- A report of completed activities
- Matters requiring your decision